Having an elevated visual brand takes your business up a notch.
Not just for you, but for those you serve.
Frequently Asked Questions
What if I don't have an answer for a required question?
Just type “none” into the answer box.
How do I link to online images?
Simply, right click on the image you like and select, “view image” a new webpage will open up. Copy and paste that page’s URL into the answer box.
How do I send you my logo?
After I’ve had a chance to review your answers and we’ve talked more about your project I’ll ask you to email me your logo in the format it was created, preferably as a vector file.
How do we communicate throughout the design process?
Email is preferred so that I can keep a consistent record of your notes. I offer unlimited email, phone, and video call support during the duration of your design project’s timeline.
What software do you use to design my project's elements?
I use Adobe Creative Suite (Photoshop, Illustrator, and InDesign). Upon special request, editable templates are created in the software of your choice such as Microsoft Word, Pages, or Canva.
What types of files are included in each brand package?
All final logo designs come in all popular file formats including JPG, PNG, and EPS files. Print projects are provided in PDF format. Social media graphics and other web elements are provided as JPG or PNG files.
Are the files editable?
All logos, printed pieces, and social media graphics will be finalized set pieces (not editable). If specified in advance, template files can be created so that you can edit them where necessary.
Do you provide text and photos?
I do not provide writing services. You are responsible for any and all text that appears in your print or online designs, including spelling and grammar accuracy. I will not change what you send me, so be completely sure that your text is correct. Or if you need a helping hand I can get you in touch with an amazing copywriter.
If you’d like to use your own photos, those must be provided to me in an organized manner for each project. If you do not have any images, I am happy to select stock photos. The cost of each stock photo used in the final designs will be added to your invoice. If you are local to Pittsburgh, I am available to photograph your products, spaces or food.
How many other clients do you work with at a time?
In order to provide the level of quality and dedication that I believe my clients deserve, I only work with 1 – 3 clients at any given point. This allows me to work much more intimately with my clients and reply much faster.
Who orders my printed pieces?
You are responsible for ordering any printing of your brand collateral items including business cards, stationery, flyers etc… but I’m happy to assist you in placing these orders at the end of your project if you would like my assistance. I do know local and online vendors that I can recommend.
How do I pay for my projects?
A 50% deposit is required to book your branding package. The final 50% is due upon completion of the project. Once your package is paid in full, I’ll send you a zipped folder with your final deliverables. Other design projects are charged at a $30/hr rate and are invoiced on the first of each month. I am happy to accept Venmo, credit cards via Paypal, or checks.
When are you available to meet/work?
I keep a 9am to 5pm Monday – Friday schedule. Feel free to contact me with questions or send projects my way after hours, but I won’t respond until business hours resume.
